LUZZO Bespoke create ultra-high quality products and components for the world’s most iconic and demanding brands in the automotive, marine, lifestyle and luxury sectors. We collaborate with designers, engineers and artists, applying a blend of the latest manufacturing technologies and timeless craftsmanship to bring our clients’ visions to life.

Your privacy and trust are important to us. This Privacy Policy explains how we collect or receive and use your personal data and informs you of your data protection rights. It also lets you know how you can get in touch with us.

We will also help you to know when there is new information available in this Policy. We will tell you when this Privacy Policy was last updated, so you can take time to read it if it has changed since your last visit. Privacy Policy Last Updated: 19th November 2021.

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2. DATA PROTECTION – WHAT YOU SHOULD KNOW WHEN USING OUR WEBSITE

2.1. Who we are and what is covered by this Privacy Policy

Who We Are: When we refer to ‘LUZZO Bespoke’ ‘we’ ‘our’ or ‘us’ in this Privacy Policy, we refer to: LUZZO Bespoke Limited, whose registered office is at: Claydons Barns, 11 Towcester Road, Whittlebury, NN12 8XU, and whose registered number is: 04193991.

What this Privacy Policy covers: This Privacy Policy covers the processing by LUZZO Bespoke of personal data of persons who have bought, ordered or shown an interest in our products and services.

​2.2 Information About the Personal Data We Receive or Collect

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LUZZO Bespoke may collect or receive personal data via several sources. Main sources of handled personal data are:
 

• Third party support services: For the performance of our website services and to allow us to maintain appropriate records and to support ongoing queries, we may receive data about you or your website activities from our group companies or third party providers (e.g. to appropriately update our data records and to support website maintenance). More information on our categories of suppliers is provided at Section 4 (Who we share personal data with) below.
   

• Device data: Our websites automatically take certain device information in order to optimise your website experience (for example, allowing our website to automatically adapt screen size as appropriate for the device you are using to browse the website). This data also supports our website analytics. More information on automated data collection and cookies can be found in our Cookies policy.
   

• Social Media: We may also receive information about you in other ways online, for example, if you follow us or make a comment through our official pages and to our social media accounts such as Twitter, Facebook or Instagram. For more information on the use of your data by these social networks, please consult the privacy information provided by each social network regarding their collection and permitted uses of personal data.
   

• Public sources of data: We may use public sources of data, for example, to support website functionality (e.g. to support authentication or fraud checks), and/or to maintain the accuracy of the data we hold. 

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TELL ME MORE...

...about the personal data LUZZO Bespoke may receive direct...

We receive information you provide to us in your use of our websites, for example, when you add information to online forms or to data fields on our websites. We may also receive information from you by other online means, for example, if you comment on our social media pages. This will be the information that is visible to you, and may include your name, occupation, contact information (e.g. email, postal address and phone/mobile number), and general information you decide to share such as your experience with LUZZO Bespoke products and services.

 

3. HOW WE USE YOUR PERSONAL DATA

We use personal data to manage and meet service and information requests, to understand service, vehicle and website use, and to make our products and services (including our web services) as effective as possible. For more information on our processing, and the legal grounds that are relevant, please see “Tell me more” below.

The main uses of your personal data and the legal grounds we rely on for these are:

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3.1. Activity: Customer support and services

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We process personal data to manage and communicate sales and after-sales information and services, for warranty purposes, and for other internal or administrative purposes (including, for example, the management of customer guarantees, data processing in relation to vehicle maintenance and service history information, performing contracted services, and the follow-up of purchases on credit.)

We may also seek to improve our services, using user experiences to strengthen our internal processes. For example, we send customer satisfaction surveys, or personalise your experience on your website

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Applicable Legal Grounds:

• Necessary for contract

• Legitimate Interest in providing effective services and after-sales service information, including information about extended warranty services available, and use of customer satisfaction surveys to develop our customer relationships and support and improve our services.

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3.2. Activity: Maintaining and supporting website use

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We and our permitted third parties will process data in a number of ways that support our website services. For example, this may include the following activities: service delivery, surveys and other promotional activities, customer support and any ongoing service communications. We may also seek to improve our services, using user experiences to strengthen our internal processes. For example, we send customer satisfaction surveys (or use third parties to send these on our behalf).

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Applicable Legal Grounds:

• Necessary for contract

• Legitimate Interests in running effective website services, and use of customer satisfaction surveys to develop out customer relationships and support and improve our services.
  Where personal data is required for entering into a contract, we will identify to you where information is mandatory. The consequences of not providing this information may include being unable to proceed with the requested service.

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3.3. Activity: Managing your requests

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We will process data in managing your requests as made on or via our websites, or in other ways using our contact details (e.g. where you phone with a query or add your details into any other website data form or data field). We will also process data in providing and maintaining personalised website experiences.

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Applicable Legal Grounds:​

• Legitimate Interests in providing customer support.

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3.4. Activity: Enhancing website experience

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Where we pre-fill website data fields to enhance and streamline your online experience.

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Applicable Legal Grounds:​

• Legitimate Interests in running effective website services.

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3.5. Activity: Internal research and development

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For internal research, development, analytics, analysis and reporting purposes, e.g. to monitor current vehicle performance, predict trends or performance, develop new functions, products and services, or to evidence compliance with regulatory requirements.

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Applicable Legal Grounds:​

• Legitimate Interests in assessing and improving performance, managing compliance, monitoring trends and developing new products.

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3.6. Activity: Marketing activities and research and analytics

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We will obtain your consent where required for marketing communications to be sent to you using electronic means (e.g. email, text etc.), and may share your details for electronic marketing communications with our network of independent third parties, where you give consent for this to happen. We will also comply with cookie obligations where we use cookies on our website.

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Applicable Legal Grounds:​

• Consent - Note:
  Where we collect your personal data with consent, you may withdraw your consent for us to use your information in any of these ways at any time. (This right does not affect the lawfulness of processing that was based on that consent before its withdrawal.)

• Legitimate Interests for direct marketing purposes.

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3.7. Activity: Marketing Activities using Cookies

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When you first visit our website you will be asked if you would like to accept just necessary cookies or all cookies – if you select all cookies this will also enable us to perform marketing activity based on your interactions with the website, other marketing channels and other third parties such as social network.

Please review the LUZZO Bespoke cookie policy.

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Applicable Legal Grounds:​

• Consent:
  Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
  To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

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3.8. Activity: Records maintenance, publication of corporate information and general administration

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To maintain, cleanse and update our records, administer and maintain our websites, support your queries and any other internal operations and administrative purposes (for example, this will include troubleshooting, testing, supporting our audit requirements and in responding to any enquiries you may make, including any data protection rights you raise).
We may also process personal information in the publication of corporate information, including information about LUZZO Bespoke events and exhibitions.

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Applicable Legal Grounds:​

• Legitimate Interests in running a business, and maintaining appropriate websites, records and service administration

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3.9. Activity: Network and information security

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To maintain our network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access. And to maintain appropriate server locations (for example, we may work with third parties to support appropriate use of cloud services).

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Applicable Legal Grounds:​

• Legitimate Interests as appropriate for ensuring network and information security

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3.10. Activity: Corporate acquisitions and disposals

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Any data processed as is necessary in the context of corporate acquisitions or disposals.

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Applicable Legal Grounds:​

• Legitimate Interest as is necessary in conducting a corporate acquisition or disposal.
  Legal Obligation

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3.11. Activity: Management of legal and regulatory requirements

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To manage legal and regulatory requests and requirements, meet or defend legal rights or for the prevention/detection of crime, (including where required to assist HMRC, law enforcement agencies such as the Police, the Driver and Vehicle Licensing Agency (DVLA) or any other public authority or criminal investigation body, or for the safeguarding of national security).

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Applicable Legal Grounds:​

• Legitimate Interests in complying with law and regulation, including responding to regulators.
  Legal Obligation

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3.12. Activity: Service communications

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In the event we communicate to you an urgent safety or product recall notices.
Information about the services you are receiving from us.

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Applicable Legal Grounds:​

• Vital interests

• Legal Obligation

• Legitimate Interests in keeping customers updated with current or relevant service information.

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3.13. Activity: CCTV

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Images are monitored and recorded at our premises for the purposes of employee and public safety; detection and investigation of crime and other incidents.

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Applicable Legal Grounds:​

• Legitimate Interests in business protection and employee and public safety.

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4. WHO WE SHARE PERSONAL DATA WITH

We may share your personal data with:
 

• Third parties in the event we sell or buy any business or assets.
   

• Social media companies.
   

• Advertising networks and Google.
   

• If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or requests, or in order to enforce these terms or to investigate actual or suspected breaches.

We have safeguards in place with our service providers to ensure that your data is kept securely and used in accordance with the purposes set out in this Privacy Policy.

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TELL ME MORE ...

… about Suppliers ...

We use a number of service suppliers to support our business and these service providers may have access to our systems and data in order to provide services to us and on your behalf, for example payment processors, information technology such as hosting service providers, marketing and digital advertising support and marketing technology services, customer services and relationship handling, service and system specialists, website analytics support, online store shipping, delivery and support for events and experiences.

…about Public bodies, law enforcement and regulators ...
From time to time, the police, other law enforcement agencies and regulators can request personal data, for example for the purposes of preventing or detecting crime, or apprehending or prosecuting offenders.

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5. HOW LONG WE HOLD PERSONAL DATA FOR

We will keep your personal data for as long as we need it to provide the products and services you have signed up to. We may also keep it to comply with our legal obligations, respond to queries and resolve any disputes, to meet our legitimate interests and to enforce our rights.

We will also use criteria such as applicable contractual provisions that are in force, legal statutory limitation periods, applicable regulatory requirements and industry standards.

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6. YOUR DATA PROTECTION RIGHTS

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You have rights in connection with your personal data that, with effect from the 25th May 2018 will include the following: to withdraw consent where you have given it, to be informed and have access to your personal data, to correct or complete inaccurate data, and in certain circumstances to restrict, request erasure, object to processing, or request portability of your personal data to another organisation.

We try to ensure that we deliver the best levels of customer service. if you do need or want to get in touch with us for any reason regarding your data protection rights, please get in touch using either of the email addresses below, and add into the subject header that it relates to your data protection rights.

<info@luzzo.co.uk>

7. LINKS TO OTHER WEBSITES

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Our website may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites ‚ so we encourage you to read their privacy statements. We are not responsible for the privacy policies and practices of other websites and apps (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness.

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8. KEEPING YOUR INFORMATION SECURE

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We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet; any transmission is at your own risk. Your information will be kept in a secure environment protected by a combination of physical and technical measures such as encryption technologies or authentication systems to prevent any loss, misuse, alteration, disclosure, destruction, theft or unauthorised access.

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1. WHAT YOU CAN EXPECT TO SEE FROM READING THIS PRIVACY POLICY